Refund policy

Change of Mind Returns: We do not offer refunds for change-of-mind purchases. However, we are happy to offer: Product exchange, or Store credit / credit note To qualify, all items must be: Unused In original condition In original packaging

To start a return, you can contact us at info@perfectgift.com.au. Please note that returns will need to be sent to the following address: LG15/580 George Street, Sydney NSW 2000, Australia

Faulty or Damaged Items: Report faulty or damaged items via email to info@perfectgift.com.au within 7 days. Include order number, description of the issue, and clear photos. Our team will arrange repair, replacement, or exchange. Refunds may be offered if the item cannot be repaired or replaced.

Return Postage: At the customer’s expense unless the product is confirmed to have a manufacturing fault.

Non-Refundable Items: Personalised or custom-made gifts including Gift Wrapping Perishable or consumable items (food, candles, bath products) Earrings or body jewellery (hygiene reasons) Gift cards or digital vouchers Opened or used products Clearance or “final sale” items

European Union 14 day cooling off period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@perfectgift.com.au.